Cancellation by the Guest:
If the customer decides to cancel his/her booking for any reason, he/she must promptly inform the company by sending an e-mail.
The Guest will be charged an amount of:
– 50% of the amount paid if the cancellation is received up to 30 days from the tour
– 100% of the amount paid if the cancellation is received up to 20 days before the tour
– No penalty will be applied in case of cancellation arrived up to 60 days from the tour.
Cancellation by the Company:
The Company reserves the right to cancel the reservation in case of extraordinary technical maintenance, or in case of adverse marine weather conditions. In this case the company will offer:
a) A boat of similar or larger size, at no additional cost.
b) A new date for the tour. If it is not possible to agree on a new date for the service – the full amount paid will be returned to the Customers.
In case of bad weather, it will be up exclusively to the Company to decree – in agreement with the local port authorities – the actual impossibility of carrying out the tour.
If booking will be canceled by customer for any personal reasons, he/she will not be entitled to any refund of the deposit paid.